INDUSTRY CHALLENGES
Inefficient order management hurts profit margins
FCC’s Order Management System transforms chaotic order processes into a streamlined system that cuts costs, eliminates errors, and scales with your business.
ORDER LIFECYCLE
MANAGEMENT
Complex order workflows and require constant manual intervention, leading to errors, delays, and rising operational costs
Our advanced OMS helps you automate order workflows with configurable business rules and exception handling, reducing manual work while improving accuracy and speed
SELLER ORDER
MANAGEMENT
Managing multiple sellers across different fulfillment models creates operational complexity
With FCC, you can give sellers a the tools and information they need to manage orders better—including shipping label generation, order flow tracking, pricing and charges details, and more
ANALYTICS AND
INTEGRATIONS
Disconnected systems create data silos, making it impossible to get real-time visibility into the order ecosystem
Our order management software gives you a single source of truth for order data, provides actionable insights, and seamlessly connects with your existing systems
ORDER MANAGEMENT SYSTEM
Replace order management
chaos with precision and efficiency
ORDER LIFECYCLE CONTROL
Drive efficient order operations
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Manage complex order workflows including bulk actions
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Set custom rules to prevent costly fulfillment errors
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Process returns and exchanges with automated workflows
SELLER ORDER MANAGEMENT
Power end-to-end seller order flows
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Deliver accurate order information to sellers, at scale
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Accurately calculate accurate commission and carrier charges
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Generate standardized shipping labels and waybills instantly
ANALYTICS AND INTEGRATIONS
Implement data-backed optimizations
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Get real-time inventory visibility across fulfillment locations
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Gain insights on fulfillment costs and delivery performance
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Integrate with WMS, shipping, payments, and other systems
Leading Retailers Trust Us
Take control of your entire order management ecosystem
Efficiency lift
Automate complex order workflows to process more orders with fewer resources
Customer delight
Handle exceptions and bottlenecks smoothly to exceed delivery expectations
Seller satisfaction
Give sellers instant access to order information and power smoother seller order flows
Error reduction
Prevent costly fulfillment mistakes through smart validation and automated checks
Actionable insights
Convert order data into clear metrics that drive operational improvements
Seamless scalability
Integrate seamlessly with new and existing systems and scale modules easily with a composable architecture
Case Studies
See Our Impact
END-TO-END RETAIL SOLUTIONS
Unlock your full potential with a powerful digital commerce engine
Demand Management
Optimize your sales funnel with composable storefronts, data-led personalization, and omnichannel CRM capabilities for improved conversions.
Commerce Engine
Make shopping decisions easier with advanced smart chat and search, scalable promotions management, and seamless catalog management capabilities for your commerce platform.
Supply Chain Management
Eliminate bottlenecks and minimize risk with agile and comprehensive cart and checkout, order management, and warehouse management capabilities.
Seller Ecosystem
Deliver exceptional selling experiences at scale with an end-to-end seller ecosystem—from simplified onboarding and settlements to self-serve order and listings management.
Streamline Order Operations With
FCC’s Order Management System
FAQ
An ecommerce order management software is a solution that transforms chaotic order processes into a streamlined system. FCC’s OMS provides comprehensive control over the entire order lifecycle, automating complex workflows with configurable business rules and exception handling.
It serves as a single source of truth for order data, connecting with existing systems to create a unified view of order operations while reducing manual intervention and eliminating costly errors.
An order management software for ecommerce is crucial because inefficient order management directly hurts profit margins.
FCC’s order management system automates complex workflows to process more orders with fewer resources, prevents costly fulfillment mistakes through smart validation and automated checks, and handles exceptions smoothly to exceed delivery expectations.
It provides actionable insights from order data and scales seamlessly with your business, allowing operations to grow without proportional increases in complexity.
The best ecommerce order management software combines order lifecycle control, seller management capabilities, and robust analytics.
FCC’s system offers automated workflows with custom rules for preventing fulfillment errors, bulk order processing capabilities, commission and carrier charge calculations, standardized shipping label generation, and comprehensive returns processing.
It provides real-time operational insights and seamlessly integrates with warehouse management, shipping, payment, and other essential systems.
Order management systems ecommerce solutions provide critical inventory visibility. FCC’s platform delivers real-time inventory visibility across all fulfillment locations, creating a single source of truth for stock levels.
This comprehensive view helps prevent overselling and optimizes inventory allocation. The system also provides actionable insights on fulfillment costs and delivery performance, allowing businesses to make data-driven decisions that improve operational efficiency while maintaining accurate stock information.
While FCC’s ecommerce order management software doesn’t explicitly detail international capabilities on their product page, the system is designed to manage complex order workflows across various fulfillment models.
The platform’s configurable business rules, standardized shipping documentation, and integration capabilities with various shipping systems suggest it can support diverse order requirements. The composable architecture allows for scalability and adaptation to different operational needs.
Yes, FCC’s order management software for ecommerce includes specific functionality for returns and exchanges. The system processes returns and exchanges through automated workflows that reduce manual intervention while maintaining accuracy.
These workflows help streamline the entire returns process, from initial request to inventory reintegration. The custom rules engine can be configured to implement specific return policies, while integration capabilities ensure returned items are properly tracked throughout the reverse logistics process.