SMART CHAT
Automate Support and Grow Product Discovery With Smart Chat
- Intent-based query resolution for seamless support
- Intelligent product recommendations for sales lift
- In-depth chat analytics for performance optimization
INDUSTRY CHALLENGES
Build a chatbot that your shoppers actually trust
FCC’s Smart Chat is built to handle ecommerce queries based on intent, and presents quick and relevant answers to support your shopping queries.
SUPPORT BOT
Valuable support hours are wasted handling repetitive queries manually
Automate query resolution and deliver quick, accurate, and relevant responses and bring agents into conversations seamlessly with human-in-the-loop capabilities
SHOPPING ASSISTANT
Bots that don’t understand shopping intent can’t recommend the right products, frustrating customers
Give users a smart shopping assistant that analyzes query intent and recommends the right product, while also providing contextually relevant information that delights shoppers
CHAT ANALYTICS
Lack of chat performance data hides opportunities to optimize shopping experiences and sales potential
Track chat performance KPIs on a powerful analytics dashboard, and identify key patterns that can inform your customer experience strategy
SMART CHAT PLATFORM
Support better shopping journeys
with an intelligent chatbot
SUPPORT BOT
Resolve customer issues faster
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Provide the most relevant answers based on query intent
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Intelligent query augmentation for optimized results
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Search operations and store taxonomy management
SHOPPING ASSISTANT
Boost discovery, contextually
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Auto-recommend products based on shopping intent
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Provide accurate and instant stock availability checks
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Deliver intuitive chats via natural language querying
CHAT ANALYTICS
Optimize chat performance
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Track chat performance metrics from a unified dashboard
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Gain actionable demand and support insights from chat patterns
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Reduce cart abandonment by identifying drop-off triggers
Leading Retailers Trust Us
“Flipkart Commerce Cloud's solution has helped us quickly identify which products were underpriced and which products were overpriced. It has provided us with a lot of great pricing insight.”
Ranco Kraaijenbrink
Ex-Pricing Manager
“Flipkart’s ability to move with speed and to innovate is hard to replicate around the world. We have a business in Africa called Massmart, and we have asked them to be the partners and actually build the marketplace there.”
Judith McKenna
Former CEO and President
“Flipkart has helped Walmart Chile to consolidate and strengthen its advertising business with FCC Ads, a user-friendly retail media solution with powerful features and capabilities.”
Marcelo Cid
Digital Product Manager
Improve operational efficiency and delight shoppers
Lower operational costs
Save thousands in support costs by automating and accelerating query resolution at any scale of chats
Increased sales potential
Turn casual browsers into buyers by guiding them directly to products they're most likely to purchase
Greater productivity
Free up your agents to handle complex issues while the chatbot handles routine shopper and customer queries
Reduced abandonment
Improve purchase completion rates with timely and contextually relevant engagement
Improved CSAT
Delight customers with fast, intent-based, and accurate query resolution at any stage of their shopping journey
Actionable intelligence
Make better business decisions using useful insights derived from daily customer conversations via the chatbot
Case Studies
See our impact on high-growth retail businesses
END-TO-END RETAIL SOLUTIONS
Power your monetization journey with FCC’s Digital Commerce Solution
Demand Management
Optimize your sales funnel with composable storefronts, data-led personalization, and omnichannel CRM capabilities for improved conversions.
Commerce Engine
Make shopping decisions easier with advanced smart chat and search, scalable promotions management, and seamless catalog management capabilities for your commerce platform.
Supply Chain Management
Eliminate bottlenecks and minimize risk with agile and comprehensive cart and checkout, order management, and warehouse management capabilities.
Seller Ecosystem
Deliver exceptional selling experiences at scale with an end-to-end seller ecosystem—from simplified onboarding and settlements to self-serve order and listings management.
